To become BBB accredited, a company must provide the BBB in its area with information about the business, its officers, and time in business and must agree to abide by BBB standards and business practices. The business must also have a satisfactory complaint history with the BBB in its area. At its option, the Bureau may send a representative to visit the place of business and talk to management. The BBB’s Board of Directors must approve every new accreditation.

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